eu orders will incur duty and tax charges at checkout. at this time eu orders are unable to automatically apply shiping discounts secondary to duties/taxes being added at checkout. a refund will be provided for shipping charges incured on orders over $150 usd.
IF YOU'D LIKE TO GET THE WARRANTY PROCESS OR CRASH REPLACEMENT PROGRAM ROLLIN', GIVE US A SHOUT HERE!
To Request a Return or Exchange Click Here
See the Return and Exchange Rules Below.
• The gear must be in new, unworn condition with tags still attached and must have been purchased within the 60 day return period for domestic orders and 90 days for international orders.
• Store credit or refund is only issued once the items have been returned to Handup HQ and is inspected by quality control.
• Exchanged items will be shipped once returned items are shipped back to Handup HQ unless you choose instant exchange. Only then will your card be charged if items are not returned within 14 business days.
• * Domestic returns on full priced items for store credit receive free return label.
• * Domestic orders with discounts of 20% or more, or are being returned for a refund are subject to pay for a return label.
• * Returns on international orders require products to be shipped back to Handup HQ at the cost of the customer.
• We do not offer returns or store credit on final sale items.
Here is our Sizing Chart, but if you already wear a Fox Glove or Giro Glove, Handup Gloves are sized very similar so ordering the same size should be fine.
ANY OF OUR GLOVES WITH THE FULLTOUCH LOGO SHOWN ON THE PALM PICTURE OR MENTIONED IN THE FEATURES DESCRIPTION ARE TOUCH SCREEN COMPATIBLE.
WE WORKED ON OUR FULLTOUCH TECHNOLOGY TO BE SEAMLESS TOUCH SCREEN WOVEN THROUGHOUT ENTIRE MATERIAL ON THE PALM. NO MORE TRYING TO TOUCH YOUR PHONE "JUST RIGHT" TO GET THAT TRAILSIDE PICTURE OR ANSWER THAT URGENT TEXT. WITH OUR FULLTOUCH, TOUCH SCREEN PALMS, ANY FINGER OR ANY PART OF THE PALM WORKS JUST LIKE YOUR BARE HAND.
Package lost in the mail or not delivered.
once a package leaves our facility, it is in the hands of the United States Postal Service (If you are shipping domestically). Sometimes packages “disappear” and we can be sympathetic to that. If you run into any shipping issues, please First open a case based on your tracking number with the United States Postal service.
Next reach out to us to keep us updated on the situation, and We will take all the necessary steps on our end to help remedy the situation.
YES! WE OFFER DHL EXPEDITED SHIPPING ALONG WITH UPS ECONOMY SERVICE. KEEP IN MIND, WE DO ABSORB SOME OF OUR NORMAL SHIPPING RATES AS WE WANT OUR INTERNATIONAL CUSTOMERS TO BE ABLE TO ORDER OUR GEAR AT A DECENT PRICE! FOR INTERNATIONAL SHIPPING YOU HAVE 2 OPTIONS:
1. UPS ECONOMY (10-14 BUSINESS DAYS): COST STARTS AT $10 USD WITH FULL TRACKING VISIBILITY AND SLIGHTLY LONGER DELIVERY TIMES IN COMPARISON TO DHL EXPRESS. IF YOU ARE OKAY WITH WAITING A LITTLE LONGER TO RECEIVE YOUR PACKAGE, THIS OPTION IS FOR YOU.
2. DHL (3-5 BUSINESS DAYS): COST STARTS AT $29 USD WITH FULL TRACKING VISIBILITY ALONG THE WAY AND FASTER SHIPPING THAN OPTION 1. YOU WILL BE THOROUGHLY PLEASED WITH THE EXPERIENCE.
WE ALSO OFFER FREE, EXPEDITED SHIPPING FOR INTERNATIONAL ORDERS OVER $125 USD.
*Excludes Chile, Croatia and LATVIA
WE ARE SORRY THAT THERE IS NO IN BETWEEN SHIPPING OPTIONS, BUT TRUST US, WE'VE CHECKED FOR YOU. IF YOU HAVE ANY FURTHER INTERNATIONAL SHIPPING QUESTIONS, PLEASE SHOOT US AN EMAIL HERE!
We began this journey saying we would never bring designs back and that once they're sold out they would be gone forever. Then we got enough hate mail that we caved and brought back many of our popular styles and we have worked hard to make sure we have ample inventory year round.
now sometimes it still happens as we do limited collaborations with other companies from time to time and once those are gone they are typically gone for good, but if the hate mail piles up, we may bring back some designs.
Just shoot us an email here if you don't see something you're looking for on our site.
you can also see if a dealer in your area has what you're looking for.
We make all of our gloves, socks, and other clothing (with exception of the pants and shorts) in what we like to call Unisex “Standard Human being” sizing. As humans, we all come in different shapes and sizes. Our simple sizing accounts for that in it’s shape and flexibility, while our numerous designs fit a wide range of unique preferences.
Secondly, the body position we are in during our various sports requires more material and different cuts than the women’s and men’s specific clothing we wear day to day. It’s a piece of athletic attire, not a tailored power suit. Therefore, we’d encourage you to measure yourself, order the size that matches, and enjoy the wildly affordable prices & unique designs while you are at it!
lASTLY, We aren’t ignorant. We know that women’s specific pants and shorts are a must. Those additions are currently being designed and prototyped in house by our Female Co-owner.
kids gloves are here! assuming you may have missed them, check them out here
IF YOU HAVE ANY OTHER QUESTIONS PLEASE REACH OUT TO US HERE.